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HP Laptop Wireless Connection Fix

Issue

HP laptops will not stay connected to the SecureBG network.

Cause

The wireless driver update from July 2017 has not been installed.

Resolution

  1. Select the Start  button, type Device Manager, and select it from the list of results.

  2. Expand the network category and then right-click (or tap and hold) your wireless network device, and select Update Driver.

  3. Select Search automatically for updated driver software.

 

For additional assistance, please contact the Technology Support Center at 419-372-0999 or through chat.

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Details

Article ID: 39058
Created
Thu 9/14/17 8:44 AM