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Question
How do I use CrashPlan?
Answer
BGSU uses CrashPlan to backup data on faculty and staff primary computers. Expand the panels in this article for instructions on using CrashPlan. For general information/frequently asked questions about CrashPlan view this article.
How do I log into CrashPlan?
- Locate the CrashPlan icon (a blue/green folder icon). On a PC the icon will be located in the system tray in the lower right-hand corner of the screen. It may be hidden and can be found by selecting the carrot (^). On a Mac the icon will be located in the finder bar in the upper right corner of the screen.
- Select the CrashPlan icon to expand the options.
- Select the gear icon on the CrashPlan window.
- Select the Open CrashPlan option.
- Login with your BGSU username and password via the SSO login screen.
How do I check when CrashPlan last backed up?
- Log in to CrashPlan.
- Your last backup time and next backup time will be listed on the home screen.
How do I force a CrashPlan backup?
- Locate the CrashPlan icon (a blue/green folder icon). On a PC the icon will be located in the system tray in the lower right-hand corner of the screen. It may be hidden and can be found by selecting the carrot (^). On a Mac the icon will be located in the finder bar in the upper right corner of the screen.
- Select the CrashPlan icon to expand the options.
- Select the Run backup now link on the CrashPlan pop-up.
How do I restore a file or set of files in CrashPlan?
NOTE: For security purposes, files can only be restored on your primary device when logged in as yourself.
- Follow instructions on tab above to log into CrashPlan
- Select Restore Files from the main window (blue button in the upper right corner of application).
- Select the folder(s) or file(s) you want to restore or search for folders or files using magnifying glass button.
- At the top of the window, select the version date of the file you want to restore (default is "As of Today").
- After selecting the files, select the Restore Files button at bottom of screen.
- On the File Restore Options screen, select location to restore files:
- AVOID: The Desktop option copies files and folders directly to the desktop. If more than a couple of files or folders this will clutter or crowd the Desktop.
- The Downloads option copies files and folders to the downloads folder. Files are not grouped together but rather sorted how that directory is currently sorted.
- The Original Location option will copy all the files and folders back to the location from which they were originally backed up.
- RECOMMENDED: The Other option will allow you to specify a folder into which the files will be copied and then you can move them back to the original location if desired.
- Select whether to rename/overwrite any existing files or rename the original files.
- Select whether you want to restore the file with the current or original permissions (i.e. original permissions = when the file was uploaded).
- Select Go to restore the selected files and folders.
How do I turn on the CrashPlan icon if it is missing from my system tray or menu bar?
- Launch CrashPlan from the Start Menu on a PC or the Applications menu or folder on a Mac.
- In the CrashPlan application, select Settings from the main window (gear icon in upper right corner).
- Under General, click to turn ON both the "Display CrashPlan icon in notification area" and "Display CrashPlan icon in notification area on login" sliders.
- Close all open CrashPlan windows.
For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.