Body
Question
How do I replace office printer supplies (Customer Replaceable Units) for Konica/HP devices?
Answer
PERRY proTECH, BGSU's printing management vendor, provides departments with a feature called ReadiShip. ReadiShip tracks toner levels and when the toner reaches a specific level, a replacement toner is automatically sent to the device's owning department.
ReadiShip does not track waste toner disposal box or staple levels. The customer is responsible for monitoring those supplies and should contact PERRY proTECH to order replacements when needed.
- Waste Toner Box - An alert will appear on the device screen indicating that the waste toner box needs to be replaced.
- Staples - There are 5000 staples per cartridge so these do not need to be replaced often. Users can check staple levels by slightly pulling out the staple cartridge to visually check the amount left.
Shipping labels for delivered supplies will include the PERRY printer ID.
Video instructions for changing Konica toner, waste toner cartridges and staples are attached to this article. Please see the attachments section.
A list of CRUs and part numbers for each Konica/HP model is available in this article:
Office Printer Customer Replaceable Units (CRUs) - Konica/HP Models
Instructions for Checking Supply Levels on Konica Devices
Toner levels are indicated in the top right corner of the Konica screen (color level bars listed next to YMCK). For more in detailed supply level information:
- Log in to the device.
- On the device screen, select Device functions.
- This will open the Copy screen.
- Select Home from the bottom left corner of the screen.
- Select Utility from the lower right portion of the screen.
- Select Utility from the top row of buttons.
- Select Information from the top left menu.
- Select Device Information.
- Select Consumables.
- Touch the screen to scroll up and down to view the levels/status for the following (if available on the device model):
- Toner
- Waste Toner Box
- Hole-Punch Scrap Box
- Staple Cartridge