General University Telephone Information

Cisco 8945 IP Phone:

Quick Reference Guide

Basic Layout Guide

User's Guide

Training Slides

Cisco 9951 IP Phone:

Quick Reference Guide

Basic Layout

Website to establish Speed Dials:

Visit the My Phone website

**Please Note: You may receive a pop-up that you do not have the required privileges to access the system. Please still attempt to login with your BGSU username and password; this should give you full access to the interface. If you still experience issues after attempting to login, please contact Information Technology Services (ITS). 

Disabling Video:

Press the applications button, with the gear icon, on your phone and then dial 2-4-2.  To exit the menu press the apply button from the soft key, and then press back, back and apply with the first soft key each time. 

Phone display black/not showing BGSU background:

The phone displays are set to be active from 7:30 a.m. to 6:00 p.m.  Outside of these hours, the display is off but pressing any button or lifting the handset will turn the display on. 

BGSU Phone Directory - user name not found:

This phone directory information is published as new users are added to the new phone system.  The BGSU phone directory will include all users as long as they are in the system.

What are the standard costs for telephone equipment?

Telephone equipment service charges can be found here

How do I change the name or voicemail on my phone?

Use the form here. 

Is there a way to block numbers on my office phone?

There is currently no way to block numbers on office telephones.


For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.


Article ID: 7596
Tue 7/14/15 2:12 PM
Mon 10/28/19 4:25 PM