Webex in Canvas Password Required Issue

Question

Why are some students required to provide a meeting password to join a Webex meeting scheduled within Canvas?

Answer

Some students are prompted to enter a Webex meeting password when attempting to join a Webex meeting scheduled by an instructor via Canvas. This has caused some students to be unable to join their course meetings, even though most students will not need to enter a password. Follow the steps below to reduce the chances of this issue happening to your meeting.  

 

Fix the Issue On Most Devices 

Please ensure that you install the Cisco Webex Meetings app on your device prior to your class meeting. This application will prevent you from needing to enter a password. 

 

Fix the Issue on ChromeBooks 

You will need to enter the meeting password to enter. These steps will help you obtain that password 

  1. Open the Webex link in Canvas. 
  2. Find the meeting on the right side of the page. 
  3. Select the plus (+) icon next to the meeting. 
  4. Select More Details
  5. Locate the Session Password
  6. You will need to obtain this password once per meeting as the password will change each time. 

 

Fix the Issue On iPhones Running iOS 13 or Higher 

If you are unable to use another device, you must load the meeting in Safari through the Desktop Site. 

  1. Open the Safari app on your device. 
  2. Find the Webex link within your Canvas course. 
  3. Select the Join button for the meeting you wish to join. 
  4. Once the page loads, tap the Aa icon in the top right of your device. 
  5. Locate the option for Desktop Site and select it. 
  6. If you are asked to enter a password, use the steps listed in the Chromebooks section above to obtain that password. 

 

For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.

Details

Article ID: 103026
Created
Wed 3/25/20 3:06 PM
Modified
Mon 6/1/20 3:43 PM