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Services A-Z (146)

# A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Academic Scanning: Evaluation Scanning Process

Scanning and reporting on results of bubble sheet based course evaluations.

Academic Scanning: Exam Scanning Process

Scanning and scoring of bubble sheet based exams.

Academic Scanning: Purchasing Bubble Sheets

Purchasing approved bubble sheets for academic scanning through the approved vendor.

Accudemia: Report Issue

Use this page to report an issue with the Accudemia software.

Accudemia: Request New Center

Set up a new center using Accudemia.

AlertBG: Access Account

Learn about AlertBG, BGSU's campus alert system.

Atomic Learning: Training

Use this page to access the Atomic Learning training resource.

Auxiliary Systems: Request Application Support

Request support for a BGSU Auxiliary System.

Auxiliary Systems: Request Blackboard Transaction System Account

Use this page to request access to the Blackboard Transaction System (BBTS).

Auxiliary Systems: Request StarRez Account

Use this page to request access to the StarRez application.

B

BGSU Account: Forgotten Password

Many campus systems will automatically stay in sync with your main BGSU Password. Use the information on this page to assist you in changing or recovering that password.

BGSU Account: Request New Account

Request a new BGSU Account here and learn more about the services provided and accounts that sync with your BGSU Account.

BGSU Account: Two Step Token Purchase

The process for purchasing a Duo Two Step Authentication security token

BGUnix: Request New Account

This page provides direction for obtaining an individual BGUnix account.

Blogs: General Information

Information on creating and posting to a BGSU blog.

Bomgar: Report Issue

Report an issue with the Bomgar application.

Bomgar: Request Access

Request Bomgar access or security.

C

Canvas: Report Issue

Use this page to report an issue with Canvas.

Canvas: Request Admin Access for Assessment Review

Use this page to request administrative access for Assessment Review.

Canvas: Request Commons Group

Use this page to request the creation of a Commons Group in Canvas Commons

Canvas: Request Course Template

Use the form on this page to request a Canvas course template.

Canvas: Request External Tool (LTI)

Request an LTI be added to your Canvas account.

Cisco Jabber: Install Software

Download and install the Cisco Jabber application for use on your device.

Cisco Jabber: Report Issue

Use this page to report issues with Cisco Jabber.

Cisco Telepresence: Classrooms

Information on BGSU classrooms with Cisco Telepresence capabilities

Classroom: General Information

Classroom Technology Services (CTS) provides classroom technology in many BGSU classrooms.

Classroom: Purchase Equipment for New Space

Use this page for information on requesting equipment for classroom use.

Classroom: Report Technology Issue

Use this page to report an issue with technology in a BGSU classroom. Issues may include audio problems, touch panel issues or picture/blue screen issues.

Classroom: Request Technical Services

Review and request technical service supported by CTS.

Classroom: Request Training

Guidelines for requesting classroom technology equipment training

CMS: Report Issue

Report an issue with AEM, BGSU's Content Management System

CMS: Request Account

Use this page for information on requesting access to the BGSU CMS.

CMS: Request Vanity URL

Request a Vanity URL for your BGSU webpage.

CMS: Training

Information on CMS training available at BGSU.

Connecting Your Device

Assistance getting your personal device connected to the internet and services while at BGSU.

CSS: Report General Issue

Campus Solutions (CSS) is BGSU's enterprise application for storing and maintaining student data. Use this page for information on reporting an issue with CSS.

CSS: Request Access

Review this page for information on obtaining CSS Security Access. CSS is the acronym for Campus Solutions, BGSU’s enterprise application for storing and maintaining student data.

CSS: Training

The information on this page will assist users with requesting access to CSS training. Please note that CSS training must be completed prior to being granted access to the system.

D

Directory: Request Change (Faculty/Staff Data)

Request changes be made to your faculty/staff data listed in the BGSU Telephone Directory.

Directory: Request Change (Student Data)

Make changes to your student information listed in the BGSU Telephone Directory.

DocuSign: Access/Security Request

Request new, change existing, or remove access to DocuSign.

DocuSign: Create a PowerForm

Request assistance in setting up a DocuSign PowerForm, accessible through a web link.

DocuSign: Report an Issue

Report DocuSign issues to ITS.

DocuSign: Request Assistance

Request assistance with DocuSign, including creating a new template/form, modifying an existing process, etc.

E

Email and Calendar: Setup/Assistance (Personal)

Use the information provided on this page to access your account via the web, a program, or your mobile device.

EvaluationKIT: Report Issue

Complete the form on this page to report an issue with EvaluationKIT.

EvaluationKIT: Request Department Account

Request an EvaluationKIT Department Account.

F

Falcon Info STARS: Report Data Warehouse Data Error

Use this service to report a possible data error within the data warehouse.

Falcon Info STARS: Report Data Warehouse Function Issue

This service is to allow data warehouse users to report problems with the way the data warehouse is functioning.

Falcon Info STARS: Request Access

Use this page to request access to Falcon Info:STARS

Falcon Info STARS: Request Access to iData Cookbook Data Dictionary

Use this page to request access to iData Cookbook Data Dictionary

Falcon Info STARS: Request Modification to Existing Report

Use this page to request a modification to an existing data warehouse report.

Falcon Info STARS: Request New Report/Analysis

Request a new report/analysis for development within the data warehouse.

Fax: Request Conversion of Fax Line to Fax Server/New Fax Server Account

Convert your fax line to the BGSU network fax server.

Fax: Request New Fax Number and Account

Request a new number and account for the BGSU network fax server

File Share: Request Access/Folder Changes

Request a new folder be created or a change made to an existing file share.

File Share: Request File/Folder Restore

Request a file or folder in your file share be restored after loss.

Firelands Request

BGSU Firelands Technology Support Services (OTSS) offers a variety of services for use by any BGSU student, faculty, or staff member. You will use this page to submit work requests to OTSS for services on the Firelands Campus.

FMS: Report General Issue

Report an issue with Financial Management Solutions (FMS), BGSU's enterprise application for storing and maintaining financial data.

FMS: Request Access

Financial Management Solutions (FMS) is BGSU's enterprise application for storing and maintaining financial data. To request FMS security access please complete the necessary steps listed on this page.

FMS: Training

Request access to FMS online training.

Four Winds: Report Issue

Report an issue with your digital signs or the Four Winds software. If this is an immediate need, please call the Technology Support Center at 419-372-0999

Four Winds: Request Account

Request a Four Winds account to begin updating your department's digital signage.

Four Winds: Request New Sign

Use this page to request a new digital sign for your department.

H

HCM: Access

Use this page to request access to the Human Capital Management (HCM) application, BGSU's enterprise for storing and maintaining employee data.

HCM: Report General Issue

Report an issue with the Human Capital Management (HCM) system, BGSU's enterprise application for storing and maintaining employee data.

HCM: Training

Use this page to access basic HCM training courses as well as training regarding the HCM 9.2 Upgrade.

L

Lab: Cancel Reservation

Use this page to cancel a currently scheduled lab reservation.

Lab: ITS Lab Hardware

Review the hardware available in ITS managed computer labs on campus.

Lab: ITS Open Lab Hours

Review the hours of operation for ITS-supported open computer labs on campus.

Lab: Request Reservation

Request an ITS lab reservation and review the lab reservation schedule.

Lenel OnGuard: Report Issue

Use this page to report an issue with the Lenel OnGuard service

Lenel OnGuard: Request Access

Request access to the Lenel OnGuard secure video camera system.

ListServ: Request New Listserv

Fill out the form on this page to request a new ListServ be setup for your use.

Please Note: BGSU listserv list owners must be active BGSU account holders and the associated BGSU account must be used to moderate lists.

Local Administrator Rights: Request New

Use this page for information on gaining local administrator rights for users in your department/college.

M

Media Beacon: Report Issue

Report an issue or problem with Media Beacon.

Media Beacon: Request Account

Request a Media Beacon account to access the digital assets housed within a workspace.

Media Beacon: Request Workspace

Request a new workspace be created for use in Media Beacon.

MyBGSU: Report Issue

Report an issue relating to the MyBGSU portal.

MyBGSU: Request New Self Service Link

Request a link to your service be added to the MyBGSU portal.

N

Network Service: Request New

Request a new data drop or BGSU Internet Connection (BIC) be installed in your office or facility.

O

Office Devices: Report Issue

General issues with university devices including hardware and peripheral device issues.

Office Devices: Request Device

The process for requesting a university-owned device.

Office Devices: Request Move or Pickup

Request assistance moving your computer or telephone equipment to another location on campus.

Office Email/Calendar: Access Changes

Add or remove individual access to the email account or shared calendar.

Office Email/Calendar: Request New

BGSU can provide a shared office email or group calendar account. All email accounts will also come with calendars, but it is possible to setup a calendar without an attached email account.

OnBase: Report Issue

Report issues with OnBase to ITS.

OneDrive: Access Account

OneDrive provides users with a file storage solution that allows for sharing and collaboration with individuals both on and off campus similar to Dropbox.

OnGuard Upgrade

Guide on how to update the web based video viewer or Video Viewer Application for use with Lionel OnGuard.

P

PCI Network (Cash Registers): Request Temporary Network Jack

Use this page to request temporary access to the PCI network for your register(s) that accept credit card payments.

PeopleSoft: Access PeopleBooks

PeopleBooks is an online, searchable reference library/resource for Oracle PeopleSoft clients.

PeopleSoft: Access Queries

Query is a PeopleSoft end-user reporting tool that will allow users to write reports in order to extract information from FMS and CSS.

Personal Device Repair

Information on receiving repair services for your under warranty device.

Personal Devices Virus Removal

If you have a personally owned system with a virus, you can drop it off in 110 Hayes Hall in the Technology Support Center. A machine dropped off in the TSC will be assigned to the appropriate technician for work and returned to the Technology Support Center for pickup.

Personal Devices: Computer Equipment/Data Recycling

Bring your computer equipment and sensitive data to the TSC for recycling or destruction. View this service for more information.

Personal Devices: Recommended Specs

BGSU recommended devices for student personal use.

Printing: Office: Order Supplies

Use this page for information on ordering supplies for your office printer or multifunction device.

Printing: Office: Report Issue

Use this page for information on reporting an issue with a BGSU printer or multifunction device.

Printing: Office: Request New

Faculty and staff may request a new printer, scanner or multifunction device for their department office.

If you would like to have an existing printer picked up or removed use this service: https://bgsu.teamdynamix.com/TDClient/Requests/...

Printing: Office: Setup Access to Print to Existing Office Device

Configuring your BGSU Computer to print to an on campus printer.

Printing: Office: Setup XEROX Standard Accounting

Request the XEROX Standard Accounting software for tracking you department's copy and print.

Printing: Personal: Labs and Residence Halls

Information regarding student printing and costs in BGSU computer labs and residence halls.

Printing: Personal: Remote Print

Remote Print provides users with the ability to conveniently print documents from their own devices to both ITS Lab Locations as well as a variety of stand alone stations all over campus.

Project Evaluation Request

Use the form on this page to submit a Project Evaluation Request to ITS.

Public Calendar: Report Issue

Report an issue with the BGSU Public Calendar.

Public Calendar: Request New

Request a new calendar be created within the BGSU Public Calendar.

Q

Qualtrics: Elevate Account Permissions

To elevate your Qualtrics account, please complete the form on this page.

R

Request Turnitin Instructor Account

Use this service to request a Turnitin instructor account.

S

Secure Email: Send Message

BGSU offers the Cisco Registered Envelope Service (CRES) as a tool for sending and receiving secure email messages and attachments.

SharePoint Sites: Report Issue/Request Assistance

Report an issue or request assistance with your SharePoint Site

SharePoint Sites: Request New Site

Interested in using Sites for collaboration within your department or group? First you must request a site from the Technology Support Center (TSC).

SharePoint Sites: Training

Register for in person training and review online documentation to assist with using SharePoint Sites

Software: Classroom/Lab: Report Issue

Use this page to report an issue with software installed on a lab or classroom computer.

Software: Classroom/Lab: Request Install

Request new instructional software, or request an upgrade to existing software on devices in a BGSU computer lab or classroom.

Software: Office Device: Request Install

Use this service for new software installs after reviewing the standard office software available for installation on University-owned computers.
https://bgsu.teamdynamix.com/TDClient/KB/Articl...

Software: Personal: Adobe Creative Cloud and Acrobat DC

Use this page for information on purchasing a discounted Adobe Creative Cloud subscription.

Software: Personal: Microsoft Office

Use the information on this page for assistance installing Office 365 on your personal machine(s).

Software: Purchase

Purchase software not currently offered by the university.

Statistical Software: Mathematica

Rather than requiring different toolkits for different jobs, Mathematica integrates the world's largest collection of algorithms, high-performance computing capabilities, and a powerful visualization engine in one coherent system, making it ideal for academic research in just about any discipline.

Statistical Software: Matlab

MATLAB is the high-level language and interactive environment used by millions of engineers and scientists worldwide. It lets you explore and visualize ideas and collaborate across disciplines including signal and image processing, communications, control systems, and computational finance.

Statistical Software: SAS (Statistical Analysis System)

SAS (Statistical Analysis System) is used to run large statistical operations and return data. Students, and students only, may bring their personal machines to the Technology Support Center (TSC) to have SAS installed on their personal devices.

T

Telephone & Voicemail: Request Display Change and/or Voicemail Assistance

Use this page to make changes to your office telephone display or voicemail.

Telephone: International Calls

Use this page for information on making international calls from the BGSU campus.

Telephone: Remove Telephone Service

Submit a request to discontinue a current telephone service.

Telephone: Report Problem

Report an issue with your university telephone.

Telephone: Request Billing Corrections and Changes

Information on making corrections or changes to telephone billing.

Telephone: Request Cell Phone Stipend

A monthly cell phone stipend is provided for business use of a faculty or staff's personal mobile device.

Telephone: Request Change in Service

Use this page to submit a request to change an existing telephone service.

Telephone: Request Hosted Conference Call

Set up a hosted conference call for your next phone meeting.

Telephone: Request New Service

Request the installation of a new telephone service.

Telephone: Request Residence Hall Line

Use this service to request a student telephone line be added to their residence hall room.

Turnitin: Instructor Access to Legacy Originality Reports

Use this service to request access to originality reports from older courses.

V

Voicemail: Reset Voicemail PIN

Use this page to reset your BGSU voicemail PIN.

VPN: Remote Desktop Connection

Use this service to request a Remote Desktop Connection via VPN.

VPN: Request Account

Request BGSU VPN access.

W

Web Report Library: Report Issue

Report an issue with Web Report Library.

Web Report Library: Request Access

Use this page to request access to the BGSU Web Report Library

Web Report Library: Training

Request access to Web Report Library training and review documentation.

Web Services: Report Website Issue

Report an issue with the BGSU website www.bgsu.edu.

Web Services: Report Website Issue (Public Users)

This service offers a means for the general public to report issues with the BGSU website.

WebEx: Request Portable Equipment

Information on equipment available for web conferencing at BGSU

Webex: Schedule Meeting (Faculty/Staff)

Faculty and staff can use this page to schedule a WebEx meeting.

Webex: Schedule Meeting (Students)

Students looking to schedule a WebEx meeting can do so here.

Wireless Network: Get Connected

BGSU's secure wireless network available for use by current students, faculty and staff.

Wireless Network: Request Sponsored Guest Account

A Sponsored Guest is short-to-medium term visitor to BGSU requiring internet access similar to that of a student. This also includes guests who do not receive text messages.

Wireless Network: Request Wireless Guest Account

Visitors on campus can create a BGSU Wireless Guest Account to access the internet over a 24 hour period.