Personal Devices Virus Removal

Who can use it?

BGSU Faculty, Staff, Students

What is it?

ITS Student Support Services can remove viruses from personal machines. In most situations, we will recommend that our clients opt for Operating System (OS – Windows or macOS) reinstallation in lieu of virus scans. Many viruses are simply beyond the ability of modern virus scan software to remove. It is up to you, the client, to choose which option should be implemented. ITS Student Support Services will reset or reinstall your OS without data backup for no charge; backing up data or running virus detection/removal software are services that we do charge for.

All users of the virus removal/OS reinstallation services should be aware that virus scans and OS reinstallation do place stress on computer hardware. Viruses may embed themselves within critical system files and may not be fully removed by virus scanning software. ITS will not be liable for hardware damages caused to personal machines during the OS reinstallation process or any damages caused to the OS by virus-infected files.

Where to get it?

If you have a personally owned system with a virus, please drop it off at 110 Hayes Hall in the Technology Support Center (TSC).  Any machine dropped off in the TSC will be assigned to the appropriate technician for work and returned to the Technology Support Center for pickup.

How to use it?

When you bring your machine into the TSC you will be asked to select a service option. We provide several options with different turnaround times. Those that take the longest tend to preserve your data and programs. If you do not need any data or programs backed up or kept, the process will go much more quickly.

How much does it cost?

A Computer Refresh or Reformat has zero costs associated with it, however, personal data will be wiped out during a Computer Reformat. If you would like the TSC to backup your data before the Computer Reformat there is a fee of $30.00 plus tax. A series of Virus Scans can also be performed for a fee of $70.00 plus tax (due to time and labor) if you do not want a Computer Refresh or Reformat. All fees are due upon pickup of the machine and must be paid with BG1 Bucks.