Lenel OnGuard: Report Issue

Who can use it?

BGSU Faculty, Staff

What is it?

Lenel OnGuard is secure video camera system that provides managed access to live and/or recorded footage to any security camera(s) on the network.  Access can be provided to any BGSU faculty or staff, with a PC, to monitor any area of interest. Use this service to report an issue with your Lenel OnGuard service. 

Where to get it?

Please complete the "Report Issue" form on this page. 

How to use it?

After submitting the form, and ITS technician will work with you identify a solution to the reported issue.

How much does it cost?

There is no cost associated with reporting an issue with the Lenel OnGuard service. However, should an issue be detected with the camera or associated equipment, costs may be incurred for repair or replacement services.