Cisco Jabber: Install Software

Who can use it?

BGSU Faculty and Staff

What is it?

Cisco Jabber is the university-supported instant messaging application that allows faculty and staff to communicate while on campus. The Jabber tool integrates with your university telephone and syncs with Outlook calendars, offers notifications, click-to-call capabilities, and a directory of campus users.

To download and use Jabber you must have an associated BGSU phone number. If your phone number is unpublished, or if you have a shared phone line, please contact the Technology Support Center for assistance adding Jabber. 

Where to get it?

Faculty/staff can add Jabber to their office computer through the Microsoft Software Center.

Windows Computers:

  1. Open the Microsoft Software Center.
  2. Select "Jabber" and then click "Install".
  3. Once installed, launch the program and login with your BGSU username and password.

Apple Computers: 

  1. Contact the Technology Support Center to request the software. 

How to use it?

For more information on using Cisco Jabber, please review the documents below.


Cisco Jabber instant message technology is available to allow for efficient communication and collaboration between employees at BGSU.  Instant message technology is not conducive for use in formal workflow of business processes and decisions. ITS recommends the following:

  • Decisions and actions arrived at via instant message communications should be documented through the appropriate system of record. 
  • ANY communication has the potential to produce an official record. Please be advised that users of Jabber are responsible for identifying what constitutes a record. 
  • Jabber communications are not retained centrally by Information Technology Services (ITS). If the user requires that communications be retained for future reference, they must follow the process documented here.

*Please note: Jabber instant message history between users is available for the previous 99 messages sent/received and are stored on the user’s computer. Timely archiving is recommended.

How much does it cost?

There is no cost associated with this service.