In an effort to provide better service, the TSC is now using a remote assistance application known as Bomgar. Bomgar simplifies support by letting our technicians remotely control computers and smart phones. With your permission, using Bomgar, our technicians can view what you see and control your computer for troubleshooting support. This application will improve our ability to decrease on-site visits, reduce phone support, and will assist the TSC in responding effectively to peaks in demand from our customers. The TSC will be able to resolve more incidents immediately as well as increase the number of issues we can resolve during our first point of contact with our clients.

For more information about Bomgar, please visit their website at www.bomgar.com.

Services (2)

Bomgar: Report Issue

Report an issue with the Bomgar application.

Bomgar: Request Access

Request Bomgar access or security.