Accessing Digital Video Streaming Service (DVSS) in Canvas Using Chrome

Issue

Videos provided by BGSU's Digital Streaming (DVSS) system are not loading in Canvas.

Environment

Google Chrome using Canvas

Cause

Chrome, and all other browsers, are restricting access to Flash Video Files.

Resolution

The majority of this guide will cover fixing Google Chrome. All other browsers will work if they are running the newest version of Adobe Flash.

  1. Select the three dots button in the top right of Chrome to open your options menu.
  2. Select Settings.
  3. Scroll to the bottom of the screen and select Advanced.
  4. Scroll down half way and select Content Settings.
  5. Select Flash on the page that comes up.
  6. Find the section labeled Allow, and Select Add.
  7. Enter each of the following three lines:
    • [*.]instructure.com
    • [*.]bgsu.edu
    • dvss.bgsu.edu
  8. Close the settings window.
  9. Refresh the page in Chrome that had the video.

For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.

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Details

Article ID: 35731
Created
Wed 8/23/17 1:40 PM
Modified
Tue 10/8/19 3:29 PM