Documents Not Opening in Canvas

Issue

Links or files in a Canvas course are broken and are not opening. 

Resolution

The Chrome Extension “Microsoft Office” will break links in Canvas courses. In order to resolve this, please use another web browser to access Canvas, or remove the Extension:

  1. Open Google Chrome
  2. In the address bar, type: chrome://extensions/
  3. In the list of extensions that comes up, select the trash can icon next to the Microsoft Office extension.
  4. Select Remove in the dialog box that opens.
  5. Exit the window and refresh.

For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.

Details

Article ID: 23736
Created
Fri 1/27/17 8:08 AM
Modified
Tue 10/8/19 3:30 PM