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Issue
File Upload in Canvas using Microsoft OneDrive in Edge Browser will return a blank page or an error message of authentication failed while trying to use the standard Microsoft Edge browser.
Environment
Canvas
Resolution/Workaround
There are three solutions: Use Microsoft Edge New In-private window, use Chrome or Firefox, or the modify the browser settings as outlined below.
Modify Microsoft Edge Browser Settings:
- Select the “…” in the upper right and select Settings.
- Select Cookies and site permissions.
- Scroll to the Allow section.
- Select Add.
- Enter bgsu.instructure.com and select Include third-party cookies on this site.
- Select Add.
- Select Add.
- Enter onedrivelti.microsoft.com and select Include third-party cookies on this site.
- Select Add.
- Select Add.
- Enter canvas.instructure.com and select Include third-party cookies on this site.
- Select Add.
- Exit Microsoft Edge settings.
For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.