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Question
My Outlook will not sync, what can I do?
Answer
If your Outlook is not syncing, follow these troubleshooting steps:
- Ensure Outlook is connected to Microsoft Exchange:
- On a Windows device, look at the bottom gray bar of the Outlook window. If Outlook is not connected, it will say offline, to the left of the zoom slider.
- On a Mac device, if Outlook is not connected, a grey circle with a lightning bolt icon will appear next to your Inbox in the left menu to indicate that your account is offline as in the image below:
- If your Outlook indicates that it is offline, select Send/Receive from the top ribbon on Windows, or Sync from the top ribbon on a Mac.
- Ensure that you have not selected work offline:
- On Outlook for Windows, select the Work Offline button under the Send/Receive tab and toggle between offline/online to see if your account connects to Microsoft Exchange.
- On Outlook for Mac, select the Outlook menu from the menu bar and select Work Offline to toggle Work Offline mode ON or OFF. When Work Offline is turned ON, a check mark will appear next to this option. Ensure there is no check mark to verify this mode is off.
- If your Outlook still does not connect/sync, quit Outlook and then reopen it.
- If you are prompted for a password, please enter your BGSU password.
- When Outlook reopens, check for a connection as in step 1, above.
- If you are still not connected/syncing, please restart your device and open Outlook again.
- If you are now connected, it may take some time for Outlook to sync your content.
- If you still experience syncing issues after trying the above troubleshooting steps, please contact ITS.
For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.