Unable to Remove Users From a ListServ

Question

Why am I unable to remove users from a ListServ?

Answer

List owner cannot edit or remove a subscriber's configuration:

  1. Verify the email address of the subscriber.
    • If you notice a fault icon (character resembles a diamond with a question mark) in the subscribers email address, this indicates the email address is not recognized, or the address has become corrupt. 
  2. Copy the list of corrupted subscribers into a text document (Such as Note Pad or Text Edit (Mac)).
  3. Remove the problem email address(es).
  4. Save the text document.
  5. The list owner can then use the Bulk Operations tab function to remove all current subscribers and then add the modified list of subscribers back to the list

For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.

Details

Article ID: 91551
Created
Thu 11/7/19 2:56 PM
Modified
Tue 5/18/21 4:45 PM