Documents Not Opening in Canvas


Links or files in a Canvas course are broken and are not opening. 


The Chrome Extension Microsoft Office will break links in Canvas courses. In order to resolve this, please use another web browser to access Canvas, or remove the Extension:

  1. Open Google Chrome.
  2. In the address bar, type: chrome://extensions/
  3. In the list of extensions that comes up, select Remove next to the Microsoft Office extension.
  4. Select Remove in the dialog box that opens.
  5. Exit the window and refresh.

For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.


Article ID: 23736
Fri 1/27/17 8:08 AM
Tue 3/9/21 10:27 AM