Configure Mobile Number for Voice Call Password Reset


How do I configure my mobile number in order to reset my BGSU password via voice call?


You can configure your mobile phone number in order to reset your BGSU password via voice call by following the steps below. This configuration is used for password resets only and does not have to be the same phone number used for your BGSU personal information.

  1. Log in to MyBGSU
  2. Select IT Service Desk from the top navigation menu.
  3. Select BGSU Password Management from the left navigation menu.
  4. Select your name from the top right corner of the self-service page. 
  5. Select Settings.
  6. Select Edit Profile.
  7. Enter your BGSU password and select Verify.
  8. Authenticate via Duo Two Factor Authentication.
  9. Scroll down the page to the Forgot Password Voice Call section.
  10. Select Add Phone Number.
  11. Select your country.
  12. Enter your phone number.
  13. Enter your extension number (if applicable).
  14. Select Call.
  15. You will receive a phone call to the phone number you added.
  16. Enter the passcode you receive from the phone call and select Verify.
  17. Select Done.
  18. Your account is now setup with password reset capability via phone. 
    • Answering security question is still required to reset password. 

For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.


Article ID: 133318
Tue 6/15/21 12:56 PM
Sat 10/8/22 2:26 PM