Voicemail to Email Message General Information

The voicemail to email service sends voicemail messages, as a .wav file attachment, to your BGSU email account so you can listen to your messages directly from your BGSU email inbox. This feature will be/was added to BGSU telephone extensions on Dec. 14, 2020

No. Only University telephone extensions with all of the voicemail to email requirements met will be configured for the voicemail to email service by default.

However, voicemail boxes that do meet the requirements will have the feature enabled by default.

The requirements are:

1. The voicemail box for the extension has not been opted out of the feature.
2. There is a valid @bgsu.edu email that has not been used for another voicemail to email extension.
3. The voicemail box owner userID is the same as the email userID.

Yes, this can be requested by submitting a Change in Telephone Service Request form to ITS. You will need to provide your phone extension and BGSU email address along with this request. 

No. As of December 14, 2020, new voicemail accounts will have this feature automatically enabled, provided the mailbox is configured with a user ID. Departmental or non-personal mailboxes may require additional configuration. 

No. However, the email mailbox owner can set up email forwarding rules for the secondary voicemail email messages.  Forwarding rules will allow voicemail messages from multiple accounts to be consolidated and viewable within one email account.  

Yes. This can be done if there is a real email box or a proxy email box set up as the departmental/non-personal email account. This is not done by default. Please submit a Change in Telephone Service Request to have this set up for departmental voicemail boxes. Each email address can only be set for one voicemail box in the system, but a voicemail box may have more than one phone number that it answers for.

No. Only @bgsu.edu email addresses can be used.