Using Cisco Jabber Softphone While Using a Remote Desktop Connection


How can I successfully use Jabber as an extension of my University phone (softphone) while also using a remote desktop connection (RDP)?


One of the most important things to understand about a Remote Desktop Connection (RDP) is that it physically accesses the desktop of the device you have on campus. This means that any incoming or outgoing audio (phone calls, notifications, videos, etc.) originating from that screen, will play on the device on campus, and thus, you will not successfully be able to hear it. To utilize the Cisco Jabber phone extension feature, you must connect and use Jabber from the device physically in front of you. Please follow the steps below to ensure you have Jabber setup to function correctly. 

  1. Minimize your RDP session screen by selecting the minus (-) sign in the top right corner of the session to access the screen on the device physically in front of you.
  2. Open and sign in to Cisco Jabber from the physical device's desktop (you can toggle between the physical device desktop and the RDP device as needed).
  3. Ensure that Jabber is configured to Use my computer for calls. 
  4. When initiating or answering a call, be sure to use the Jabber application you opened on the physical device in front of you.

Information Technology Services (ITS) recommends that you only have RDP active when necessary.

If you are unfamiliar with this feature, ITS recommends testing this feature out by calling your university extension from another device prior to making any business calls to ensure it is functioning appropriately. 

Cisco Jabber 911 Usage Warning

For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.


Article ID: 103441
Fri 3/27/20 4:06 PM
Fri 7/22/22 9:57 AM